Privacy Policy

1. Introduction

Ezy Visa Services is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, contact us, or apply for our visa, passport, documentation, and travel support services.

2. Information We Collect

We may collect your name, phone number, email address, address, passport details, travel details, visa type, nationality, date of birth, documents, photographs, payment details, and other information required for service processing.

We may also collect website usage information such as browser type, device details, IP address, pages visited, and enquiry form submissions.

3. How We Use Your Information

Your information is used to provide visa consultation, passport support, document verification, application assistance, appointment guidance, courier coordination, payment processing, customer support, and service-related communication.

We may also use your details to improve our services, respond to enquiries, maintain records, prevent fraud, and comply with legal or regulatory requirements.

4. Sharing of Information

We may share your information only when necessary with embassies, consulates, government authorities, visa application centres, courier partners, payment gateways, travel partners, or service providers involved in processing your request.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Document Security

We take reasonable steps to protect your personal details and documents from unauthorized access, misuse, loss, alteration, or disclosure. However, no online transmission or storage system can be guaranteed completely secure.

6. Payment Information

Payment details may be processed through secure third-party payment gateways. Ezy Visa Services does not store sensitive card details such as full card numbers, CVV, or banking passwords.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyse website performance, remember preferences, and understand visitor behaviour. You can disable cookies through your browser settings.

8. Data Retention

We may retain your personal information and service records for as long as required to complete your request, maintain business records, resolve disputes, comply with legal obligations, or provide future support.

9. Your Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to legal, regulatory, embassy, or service-related requirements.

10. Third-Party Links

Our website may contain links to third-party websites. Ezy Visa Services is not responsible for the privacy practices, content, security, or policies of external websites.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services means you accept the updated policy.